1. About these terms
These terms apply to every transfer booked through taxionthego.com with [COMPANY LEGAL NAME] ("TaxiOnTheGo", "we", "us"). By booking, you accept them. Transfers are carried out by licensed drivers and transport partners in each city.
2. Bookings
- Online bookings need at least 3 hours' notice.
- Your booking is confirmed only when you receive a confirmation from us by email or message.
- You are responsible for giving us correct addresses, times, flight numbers, passenger numbers and luggage details.
3. Prices and payment
- Prices are fixed when you book and include tolls and the luggage stated in your booking.
- Extra charges apply only for changes you make: an extra stop, a different address, more luggage than booked, or waiting beyond the included time.
- Payment is taken by [PAYMENT METHOD / TIMING].
4. Waiting time
- Pickups from an address: [15] minutes of free waiting time.
- Airport arrivals: [60] minutes of free waiting time from your flight's actual landing time. We track your flight.
- After that, waiting is charged at [RATE] per [15] minutes.
5. Cancellations and changes
- Free cancellation up to 24 hours before pickup.
- Cancellations within 24 hours: [50]% of the fare is charged.
- No-shows: the full fare is charged. For airport pickups, a no-show is recorded only after the free waiting time has ended and we have tried to contact you.
- Changes are free up to 24 hours before pickup, subject to availability.
6. Delays and missed flights
We plan pickup times with a reasonable buffer and do everything we can to arrive on time. We are not responsible for missed flights caused by circumstances outside our control, such as severe weather, road closures, accidents or strikes, or by pickup times set by the passenger that leave too little time. Our liability is limited to the fare paid for the affected journey, except where the law does not allow it to be limited.
7. Passenger conduct and safety
- Seat belts must be worn at all times.
- Child seats are available on request and must be booked in advance.
- No smoking or vaping in vehicles. A cleaning fee of [AMOUNT] may apply for soiling.
- Drivers may refuse passengers who are abusive or unsafe.
8. Lost property
Contact us as soon as possible. We will try to return items, and you pay any delivery cost.
9. Complaints
Email support@taxionthego.com within 30 days of your journey. We will reply within 14 days.
10. Governing law
These terms are governed by the laws of [JURISDICTION]. This does not remove any rights you have under the consumer protection laws of the country where you live.