1. Who we are
taxionthego.com is operated by [COMPANY LEGAL NAME], a company registered in [COUNTRY] under number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS] ("TaxiOnTheGo", "we", "us"). We are the data controller for the personal data described in this policy.
Questions about privacy? Email privacy@taxionthego.com.
2. What data we collect
- Booking details: pickup and drop-off addresses, airport, date and time, flight number, number of passengers and luggage, vehicle choice and any notes you add.
- Contact details: your name, email address and phone number.
- Payment information: handled by our payment provider [PAYMENT PROVIDER]. We do not store full card numbers.
- Messages: anything you send us by email, phone or WhatsApp.
- Technical data: your IP address and browser information, which are processed when you load our pages and the fonts and icons we use.
3. How we use your data
| Purpose | Legal basis |
|---|---|
| Arranging and carrying out your transfer, including sharing details with your driver | Performance of a contract |
| Sending booking confirmations, driver details and flight-delay updates | Performance of a contract |
| Handling payments, refunds and complaints | Contract and legal obligation |
| Keeping accounting and tax records | Legal obligation |
| Improving our service and keeping the website secure | Legitimate interests |
| Sending marketing emails (only if you opt in) | Consent, which you can withdraw at any time |
4. Who we share it with
We share only what is needed with:
- the driver or local transport partner who carries out your transfer;
- our payment provider, email and messaging providers (including WhatsApp, if you choose to contact us that way) and hosting provider;
- authorities, where the law requires it.
We never sell your personal data.
5. International transfers
We operate in the UK and the EU, so your data may move between them. Where data leaves the UK or EEA, we use adequacy decisions or standard contractual clauses to protect it.
6. How long we keep it
We keep booking records for [6] years for accounting and legal reasons. Marketing preferences are kept until you unsubscribe. Messages are deleted after [24] months unless they relate to an open complaint.
7. Your rights
Under the UK GDPR and EU GDPR you can ask to access, correct, delete or restrict your data, object to its use, or receive a copy in a portable format. Email privacy@taxionthego.com and we will reply within one month.
You can also complain to the UK Information Commissioner's Office (ico.org.uk) or to the data protection authority in your EU country.
8. Cookies
See our Cookie Policy.
9. Changes to this policy
We may update this policy. The date at the top shows when it last changed.