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The best way to attract customers to a business is by making them feel comfortable. The same logic applies to a taxi business. If your taxi business needs to gather more customers, the taxi app must be passenger-friendly.

Effective Strategies To Make Your Taxi Business Rider Friendly

June 9, 2020
The best way to attract customers to a business is by making them feel comfortable. The same logic applies to a taxi business. If your taxi business needs to gather more customers, the taxi app must be passenger-friendly. Here are a few strategies and ways to make your software for taxi company user-friendly.

Simple Sign-up And Payments

A tedious sign-up or payment process can discourage users from joining your app. An app needs to incept user-friendliness right from the sign-up page itself. The sign-up should be simple and neat. A registration page needs to collect only the name, address, phone number and the email id of a user, omitting other questions. Though the registration page’s design varies according to the interest of a business, it’s advised to have a simple page.     Just as the sign-up page, the payment page requires transparency and simplicity. Usage of multiple payment gateways in the apps to increase the convenience of the user. The user’s interest in the app relies heavily on the simplicity of the payment page.

Easy Booking

Finding a taxi in the middle of a busy street is a herculean task. While getting a good cab is not a guarantee, the search requires a lot of time and energy put in. This is where a taxi management software smoothens the issue. A customer can be able to book a ride within seconds from their mobile phones, irrespective of their locations. The design architecture and code quality used in the cab booking app should be exemplary. The design of the taxi app like uber should be great enough for a first-time user should feel comfortable using it.

Automated Tracking

Automated tracking and real-time maps are essentials features to be included when building an app for taxi business. This reduces the passengers’ burden of giving step by step instructions to the driver regarding the pickup location on the phone. A taxi app development company can integrate maps and various APIs to the app for smooth navigation. This increases the passenger comfort of the app.

Feedback System

The rating and review system in the app is essential in building your brand trust among the passengers. The feedback system should be able to display genuine reviews. The passenger should be able to see the rating of the driver while choosing the cab. This helps the passenger choose the driver for the ride.On completing a ride, a passenger should be able to rate a driver and give feedback on the taxi app solution. The same should be applied vice versa. The admin should be able to view the ratings on the admin dashboard of the taxi management software and act accordingly.

In-app Usability

A great UI/UX design increases the passenger-friendliness of the app. The app should be built with a user experience that even a new user should find it comfortable to navigate. A taxi app development company should invest resources, technology, and time in creating a memorable user experience.

Conclusion

To increase the consumer base and customer satisfaction, your cab booking app should be passenger-friendly. In need of a passenger-friendly taxi app for sale? Say hi to TaxiOnTheGo, the feature-rich white label taxi app solution. Take your taxi business to new heights with the ultimate taxi dispatch software. Contact us for a free demo.

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