Frequently Asked Questions
Airport transfers, chauffeur and private hire across Europe and London: booking, payment, cities and prices.
Booking & payment
How do I book an airport transfer with Taxi OnTheGo?
Choose Europe or London & UK in the booking form, pick to or from the airport, enter your address, date, passengers and suitcases, and you get a fixed price instantly. Booking takes about two minutes. You can also book by WhatsApp, phone or email, 24/7.
How can I pay?
You can pay online by card when you book. All major debit and credit cards are accepted, and you can pay in pounds (£), euros (€) and other currencies. The price you see is the price you pay, with no meter and no surge.
Which currency will I be charged in?
Prices are shown in euros by default and you can pay in £, € and more. Your card provider may apply its own exchange rate if your card is in a different currency.
Is the price fixed, or can it go up on the day?
It is fixed. The fare you book includes tolls and luggage, and it doesn't change for traffic, the time of day or a delayed flight.
Can I cancel or change my booking?
Yes. Cancellation is free up to 24 hours before pickup. To change a time, address or flight number, contact our 24/7 support on WhatsApp, by phone on +44 20 8888 9988 or at support@taxionthego.com.
Can I book a return journey at the same time?
Yes. Tick “Add a return journey” in the booking form. Many travellers book their ride to a European airport and their pickup at a London airport together, both at fixed prices.
Can I book at short notice or the same day?
Yes. You can pre-book weeks ahead or book the same day, subject to availability. Pre-booking is recommended for early-morning departures and busy holiday dates.
Europe: city & country guide
Which European countries and cities do you cover?
We cover six cities in five countries: Paris (France), Frankfurt and Munich (Germany), Dublin (Ireland), Madrid (Spain) and Milan (Italy), with transfers to 8 airports. We also run Eurostar station transfers in Belgium (Brussels-Midi), the Netherlands (Amsterdam Centraal), France (Paris Gare du Nord, Lille Europe) and London St Pancras.
France – which Paris airports do you serve, and how long does it take?
Paris Charles de Gaulle (CDG) and Paris Orly (ORY). From central Paris, allow about 45–60 minutes to CDG and 30–40 minutes to ORY. We pick up anywhere from the Marais to La Défense, and we also run CDG to Disneyland Paris.
Germany – how long is the ride to Frankfurt Airport (FRA)?
From central Frankfurt and the financial district it usually takes about 20–30 minutes to FRA, door to terminal.
Germany – how long is the ride to Munich Airport (MUC)?
Allow about 35–45 minutes from central Munich to MUC. We pick up from anywhere in the city, including early-morning departures.
Ireland – how long does it take to get to Dublin Airport (DUB)?
Usually about 25–35 minutes from central Dublin, which suits the short hop to London.
Spain – do you cover every terminal at Madrid-Barajas (MAD)?
Yes. We drop off at all four Barajas terminals and use the right one for your airline. From central Madrid the drive is usually 20–30 minutes.
Italy – Milan Malpensa (MXP) or Linate (LIN): which is closer?
Linate is much closer, about 20–25 minutes from central Milan. Malpensa takes about 50–60 minutes. Check your ticket for your airport and we'll take the fastest route.
How long are the flights from these cities to London?
Roughly: Paris about 1h 15m, Dublin about 1h 20m, Frankfurt or Munich about 1h 45m, Madrid or Milan about 2h 15m. You can book the ride to your European airport and the London pickup together.
Can I travel between countries or to a city you don't list?
Our fixed online fares cover the cities and airports above. For a cross-border trip or a city not listed, message us on WhatsApp or email support@taxionthego.com and we'll tell you if we can quote it.
London & UK arrivals
Which London airports do you pick up from?
All five: Heathrow (LHR, terminals 2–5), Gatwick (LGW, North and South), Stansted (STN), Luton (LTN) and London City (LCY). We go to hotels, homes and offices across London and the wider UK.
How long does it take from each London airport to central London?
Typical times: London City 25–40 min, Heathrow 45–75 min, Gatwick 60–90 min, Stansted 60–90 min, Luton 60–80 min. Weekday rush hours can take longer.
Where will I meet my driver at a London airport?
In the arrivals hall. Your driver waits with a name board (meet & greet) and gets in touch before you land.
What if my flight to London is delayed?
We track your flight and adjust your pickup if you land early or late. Waiting time for a delayed flight costs nothing extra.
Are you a licensed operator?
Yes. Taxi OnTheGo is a booking agent, and all bookings are carried out by Get London Transfer, a TfL-licensed private hire operator, with licensed, vetted drivers.
Eurostar
Do you do Eurostar station transfers?
Yes. We run door-to-door transfers to and from Eurostar stations, Paris Gare du Nord, Brussels-Midi, Amsterdam Centraal, Lille Europe and London St Pancras, at a fixed price agreed before you travel.
Who, when, why, where, how much & comparisons
Who are the drivers?
Professional, licensed and vetted drivers, many multilingual, who know every terminal at all 13 airports we serve.
Who should book an executive chauffeur instead of a standard car?
Business travellers, people heading to meetings or events, and anyone who wants a premium car and extra legroom. Executive cars take up to 3 passengers.
When should I book my airport transfer?
As soon as you know your flight times. It locks in your fixed price and guarantees a car, especially for dawn departures, late-night arrivals and holiday peaks. Same-day booking is possible too.
When will my driver arrive?
For European departures, your driver arrives at the pickup time you chose, so pick a time that gets you to the airport early. For London arrivals, pickup follows your actual landing time because we track your flight.
Why pre-book a private transfer instead of joining the taxi rank?
You know the price before you travel, there's no queue, your driver meets you by name, and the price won't change. Metered taxis can cost more in traffic or at night.
Why choose private hire over a shared airport shuttle?
A shared shuttle makes several stops and runs on a timetable. Private hire takes only your group, straight from your door to the terminal (or terminal to door), at a time that suits you.
Where can you take me from a London airport?
Any hotel, home or office address in London, plus destinations across the wider UK. You'll see the price as soon as you enter the address.
Where do you pick me up in Europe?
At your front door: home, hotel or office, anywhere in Paris, Frankfurt, Munich, Dublin, Madrid or Milan, then straight to departures.
How much does an airport transfer cost?
Prices depend on distance and vehicle. Starting fares: Saloon from €43.06, MPV from €59.63, Executive from €65.03, 8-seater from €80.74, 9-seater from €87.20. Enter your trip for an exact fixed price.
How much more is an executive car than a standard car?
Executive starts at €65.03 and Saloon at €43.06, so on a short trip executive is about €22 more. The exact difference depends on your route.
Which vehicle should I choose?
Saloon (up to 4 passengers) for solo travellers, couples and small families. Executive (up to 3) for business and premium comfort. MPV (up to 6), 8-seater (up to 7) or 9-seater (up to 8) for groups and extra luggage.
Compare: what's the difference between a taxi, a minicab and private hire?
A taxi (black cab in London) can be hailed on the street and charges by the meter. A minicab or private hire car has to be pre-booked through a licensed operator, usually at a fixed price agreed upfront. Taxi OnTheGo is pre-booked private hire, so you know your price before you travel.
Compare: private airport transfer vs. airport shuttle vs. hotel shuttle
A private transfer is just you, door to door, whenever you need it. An airport shuttle is shared, with several stops and set departure times. A hotel shuttle only runs between the airport and one hotel, on the hotel's schedule. If time, luggage or comfort matter, a private transfer is the easiest choice.
Compare: Taxi OnTheGo vs. ride-hailing apps
Ride-hailing apps can surge at busy times and you won't know your driver until the last minute. With us your price is fixed when you book, flights are tracked for London arrivals, and drivers meet you in arrivals with a name board.
Is Taxi OnTheGo an award-winning transport service?
Our bookings are run by Get London Transfer, named Best Airport Transfer Service 2026 – London at the UK Transport Awards.